Refund policy

MOTION — Returns & Refunds Policy

Last updated: 13 November 2026

At MOTION, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

1. Your Right to Cancel

For most online clothing purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel, email support@motionfirm.co.uk within 14 days of delivery.

After notifying us, you have a further 14 days to return your item.

Please contact us before sending anything back so we can provide the correct return address.

2. Refunds

If you cancel within your statutory cancellation period, we will refund the amount paid for the returned goods, including any applicable standard outbound delivery charges.

Refunds will be made to your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

You may try on clothing as you would in a shop. If an item has been handled beyond what is necessary to inspect it, we may make a lawful deduction for any reduction in value.

For change-of-mind returns, customers are responsible for the direct cost of return postage.

3. Size Exchanges

Ordered the wrong size? We’re happy to help.

Contact support@motionfirm.co.uk within 14 days of delivery to request a size exchange.

Exchanges are subject to availability and the following conditions:

• The item must be unworn, apart from trying it on.
• It must be returned in a clean, resaleable condition.
• Customers normally pay return postage for voluntary exchanges.
• Any additional charges will be explained before an exchange is arranged.

If an exchange isn’t possible, your statutory cancellation and refund rights remain unaffected.

4. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, misdescribed or incorrect, please contact us with your order number and photographs where possible.

We will arrange an appropriate repair, replacement or refund in accordance with UK consumer law.

Where a return is required because the item is faulty or incorrect, MOTION will cover reasonable return costs.

5. Made-to-Order Clothing

MOTION clothing is produced on demand through our fulfilment partner, Tapstitch.

Standard MOTION designs remain subject to applicable statutory cancellation rights. Print-on-demand production alone does not remove those rights.

6. How to Contact Us

MOTION
Roman Harley Hodgkins — Sole Trader

3 Elmley Close
Kidderminster
England
DY11 7NS
United Kingdom

Email: support@motionfirm.co.uk
Website: https://motionfirm.co.uk

7. Cancellation Form

You can cancel by emailing us directly, or use the following optional form.

To: MOTION — support@motionfirm.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Nothing in this policy affects your statutory consumer rights.